Accomplishments

Work Experience

• LHP Hospital Group August 2013 to present       Business Analyst
• Requirements gathering, analysis, authentication and validation of demand for IT infrastructure at six hospitals in four states. Analysis of systems and network procedures and processes using UML and BPMN. Implementation of Solar Winds. Analysis of maintenance and upgrade of ServiceNow ITSM software. Developed service catalog, incident management and configuration management database in ServiceNow.
• EXL Landa Feb 2012 to July 2013       Business Analyst
• Elicitation, analysis, documentation, and communication of business requirements for healthcare utilization management software. Business process requirements gathering on complex systems which facilitate complicated workflows. Translation of business process requirements into specification for rules, letters, reports, and custom extensions of the software system to meet the business need.
• Alpha Digital May 2009 to Feb 2012       Business Analyst, Project Manager, Contract engagements:
• Southwest Airlines: May 2011 to present, Document and stakeholder analysis. Requirements gathering to define scope of projects focused on integrating assets annexed in Air Trans acquisition. Scope of work, project plan, workbreakdown structure. project execution project reporting. project tollgate (milestones) presentations.
• Bank of America: September 2010 to April 2011, In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out of automated billing process for LandSafe FloodWatch.
• EMSI (Examination Management Services Inc.): April 2010, to September 2010, Elicited, analyzed, documented and communicated requirements for design, build out and implementation of software system to automate resource credentialing system Drafted scope of project, project plan, and work breakdown structure. Conducted stakeholder analysis and interview. Wrote statement of work for vendor RFQ. Create model of exiting credentialing process using Visio and UML
• American Heart Association: January 2010 to April 2010, Elicited, analyzed, documented and communicated requirements for implementation and build outs of SharePoint at American Heart Association. Drafted scope of project, project plan, and work breakdown structure. Conducted stakeholder analysis and interview. Planned system taxonomy using use case and business rules analysis. Designed and implemented simple workflows using SharePoint modules and email notification.
• Trainup.com: October 2009 to January 2010, Implemented Agile SDLC processes for Trainup.com to complete learning module projects for American Express and MTV Viacom including ticketing system, burn down charts, scrum sessions, and sprint and product backlogs.
• Hyperbaric Centers of Richardson June 2009- October 2009, Elicited requirements for project to design and develop web applications for Texas. Developed project plan and implementation coding contractors and data models for system to allow online appointment scheduling.
• Lehigh Hanson August 2006 to May 2009 Business Analyst
  • Created logical data models to define business and project requirements of customer management and pipe sales quoting system. Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams. Created requirements matrix and tracked solution validation to requirements matrix. Managed requirements prioritization and requirements change process
  • Organized requirements for customer statement, invoice and ticket system with use cases and UML classes. Developed feasibility analysis and project risk analysis. Wrote a use cases description including preconditions, post conditions, assumptions, and scenarios. Analyzed stakeholders. Employed use cases to develop requirements with stakeholders and write pseudo code for system. Developed testing scripts with stakeholders.
  • Worked in team to organize requirements for tax payment management system. Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation. Facilitated JAD with broad stakeholder participation. Examined in-house development, out-sourced development of stand alone and existing ERP systems and COTS (commercial off-the-shelf) system.
  • Identified stakeholders and facilitated JAD for Web Time Entry system for 260 plants in US and Canada. Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system. Developed specifications for upgrade from manual time entry to Kronos clocks
• ppoNEXT October 2003 to August 2006 Business Analyst
  • Planned scope, cost, schedule and risk management for upgrade and maintenance of RoboPrint Windows application in VB 6
  • Using SDLC and Microsoft Project planned scope, cost, schedule and risk of four person team web application development in Visual Studio 2003, ASP.NET, VB.Net and SQL Server 2000
  • Project managed the designed and delivery SQL Server ETL system for downloading business citical data from Oracle using two in-house business analyst and contract consultant
  • Wrote queries, stored procedures, upload processes and data transform processes to maintain and improve SQL Server 2000 data store
• Novation LLC - Web Programmer, Business Analyst, Project Manager; 1998 to Oct 2003
• Managed design, development, and maintenance of Marketplace @ Novation, VPN website or 2200 hospitals in fifty states
• Managed design, development, and maintenance Novationco.com, Novations public site
• Developed several database driven user interfaces using Active Server Pages (ASP)
• Developed database driven marketing message display using ASP and XML
• Developed dozens of forms for Novation intranet for internal communications with ASP
• CompuCom 1992 -1997
• Knowledge Base Manager 1994 to 1997
• Gathered, organized and maintained knowledge bases for large external help desk. Knowledge base begun using Word and WinHelp. Converted 6000 Word and WinHelp documents into HTML in late 1993, early 1994
• Senior Technical Support Specialist 1993 to 1994
Supported system engineers and LAN engineers in Novell Netware and Windows NT
• Technical Support Specialist 1992 to 1993
• Supported salespeople and technicians providing hardware and software to customers As Knowledge Base Manager and webmaster built and maintained an intranet website knowledge base of procedural and technical solutions using Front Page and Netscape Gold. Specifically:
• Developed intranet website as Webmaster Manager for 140 plus analysts at Remote Help Desk. (Remote HelpDesk serves over one hundred different companies.)
• Converted over 6000 documents from MS Word and call tracking software called Expert Advisor into HTML format using Front Page and Netscape Gold.
• Programmed user interactivity with HTML,VBScript JavaScript,Visual Basic 4 and 5, Active Server Pages, and ISAPI.
• As Technical Support specialist and then as Senior Technical Support Specialist, provided telephone technical support to 150 technicians on PC hardware configuration and troubleshooting, LAN/WAN issues. Windows NT and Novell Netware, GroupWise, and GroupWise Remote.

Education

Training

Professional/Civic